Frequently asked questions
Shipping & Fulfillment When Ordering Safety Footwear With Stitchkraft
We Ship To Australia And New Zealand
Australia - Standard Post: $5AU per order (inclusive of GST) for any number of items. Express Post: $14.95AU per order (inclusive of GST) for any number of items.
Shipping times AU: Standard Post: 5-10 working days, Express Post: 1-4 working days
New Zealand - Flat rate $40 per order (inclusive of GST) for any number of items. Usually 6-14 days delivery time
Express & Courier Delivery Options
For time critical work boot or safety shoe orders we can engage with express courier services such as TNT/FedEx and Toll.
Please contact our local customer service desk in Melbourne directly on 03 6161 3933 to discuss your requirements or visit our FAQ page. More info on our Shipping Page.
Work Boot Safety - Australian Footwear Standards Explained
All of our safety boots & work shoes are compliant & certified with the relevant international safety standard DIN EN ISO 20344:2013 / DIN EN ISO 20345:2012.
While functionality, durability, style and comfort are all characteristics of our outstanding safety footwear, the paramount feature and fundamental requirement of what we deliver every day to our clients is safety.
More info on our Safety Page
We accept exchanges and refunds on all our awesome products bought on stitchkraft.com.au, except discounted items!
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
The item(s) must be in original condition (showing no signs of wear), with all tags remaining in place, original packaging and labels.
Returned items must also be sent with the relevant Stitchkraft.co invoice as proof of purchase.
More info on our Returns Policy Page